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Shipping & Warranty

Shipping in the USA

This map and these times are estimates.  As we perfect our process, we'll make update them to reflect improvements. 

TRANSIT TIMES: See map below - all transit times refer to business days (Mon-Fri); so for example, an order placed noon Tuesday will arrive in San Francisco by end-of-day Thursday, and NYC by end-of-day the following Tuesday.

map of the USA

 

 

International Shipping

We ship around the world Monday-Saturday via premium express tracked courier from our international distribution hub, offering delivery straight to your door – plus total peace of mind.

TRANSIT TIMES:

The following are estimates:

→ NZ/Aus/Singapore/Canada: 4-9 business days

→ UK/Germany: 4-10 business days

→ Rest of World: 4-14 business days

Note: For orders of accessories we also offer International Registered Airmail, which takes 7-28 days.

CUSTOMS: We don't pretend to have intimate or extensive Customs knowledge of the entire world. We'll work hard to avoid your package experiencing problems, but in the end we can't guarantee you won't experience delays or be charged duties or other fees. There's always a risk (just like stepping out your front door in the morning!) – while we’ll do what we can to work with you, we can’t and don’t take any responsibility for any dealings with your country’s Customs service.

Any question about shipping?  Email us at info@ideamountain.com