Shipping & Warranty

Shipping in the USA

We ship Monday-Friday, and guarantee same-day dispatch if you place your order before 1pm Pacific / 4pm Eastern. All orders placed between 1pm Pacific Friday and 1pm Pacific Monday will ship on the Monday - this includes any expedited shipping options you might choose.

TRANSIT TIMES: See map below - all transit times refer to business days (Mon-Fri); so for example, an order placed noon Tuesday will arrive in San Francisco by end-of-day Thursday, and NYC by end-of-day the following Tuesday.

 

 

International Shipping

We ship around the world Monday-Saturday via premium express tracked courier from our international distribution hub, offering delivery straight to your door – plus total peace of mind.

TRANSIT TIMES:

The following are estimates:

→ NZ/Aus/Singapore/Canada: 4-9 business days

→ UK/Germany: 4-10 business days

→ Rest of World: 4-14 business days

Note: For orders of accessories we also offer International Registered Airmail, which takes 7-28 days.

CUSTOMS: We don't pretend to have intimate or extensive Customs knowledge of the entire world. We'll work hard to avoid your package experiencing problems, but in the end we can't guarantee you won't experience delays or be charged duties or other fees. There's always a risk (just like stepping out your front door in the morning!) – while we’ll do what we can to work with you, we can’t and don’t take any responsibility for any dealings with your country’s Customs service.

Any question about shipping?  Email us at info@ideamountain.com