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Shipping & Warranty

Shipping in the USA

This map and these times are estimates.  As we perfect our process, we'll make update them to reflect improvements.

Shipping in the USA: 

We use the most efficient and economical shipping company for the destination, so we use the USPS when possible, and UPS or FedEx if necessary.  Warehouse workers work Monday through Friday and react as soon as an order is placed.  Packages should arrive to customers in the lower 48 in 10 days or so.  

 

International Shipping

We ship around the world via premium express tracked courier from our international distribution hub, offering delivery straight to your door – plus total peace of mind.

TRANSIT TIMES:

The following are estimates:

→ NZ/Aus/Singapore/Canada: 14-19 business days

→ UK/Germany: 14-20 business days

→ Rest of World: 14-24 business days

CUSTOMS: We don't pretend to have intimate or extensive Customs knowledge of the entire world. We'll work hard to avoid your package experiencing problems, but in the end we can't guarantee you won't experience delays or be charged duties or other fees. There's always a risk (just like stepping out your front door in the morning!) – while we’ll do what we can to work with you, we can’t and don’t take any responsibility for any dealings with your country’s Customs service.

Any question about shipping?  Email us at info@ideamountain.com